Mental Health Program Coordinator – United States of America

Job overview:

The IRC is establishing an initiative to improve the adaptation and resilience of victims of crime, survivors of torture and people who have been forcibly displaced from their homeland and are new to the community. The Mental Health Program Coordinator will serve three main roles:

  • Provide specialized and intensive support, as needed, to IRC clients who may have mental health or safety concerns.
  • Building the capacity of internal and external stakeholders to support the mental health, adaptation and resilience of newly arrived refugees.
  • Coordinate referrals and services, and advocate for access to quality care that is culturally and linguistically appropriate.

Main Responsibilities:

  • Serve as the liaison for the office in implementing crisis and non-crisis pathway interventions for clients suffering from behavioral issues, interpersonal violence, substance use disorders and other related mental health issues. Activities may include screening, triage, psychoeducation, safety planning, referrals, care coordination, and escorting clients to their appointments.
  • Facilitate or co-design workshops or support groups to support IRC clients’ mental health, adjustment and resilience. At least 1 per quarter.
  • Ensure follow-up for clients of concern and track clinical outcomes in clients receiving community mental health services by completing quarterly screening, assessment and/or client satisfaction surveys.
  • Work with local office and national IRC leadership to develop or refine mental health and crisis protocols.
  • Support or admission and assessment of individuals and families as needed.
  • Provide training and guidance for IRC staff on behavioral health and trauma-informed practice.
  • Enhance and maintain partnerships with community mental health agencies to expand the resources available to clients.
  • Carry a small case number of 5-8 clients enrolled in torture survivor programs and provide intensive case management services including development of self-sufficiency strategies, monitor progress and provide support to clients in areas of housing, Health, education, employment, financial assistance, legal issues, and other needs that may arise. Coordinate with other IRC programs and other service providers to meet customers’ needs.
  • Participate in the recruitment, onboarding process and retention of S&W interns and volunteers; Supervise S&W interns as necessary.
  • Document activities through case notes and data entry.
  • Monitor program activity and quality through case documentation oversight and support.
  • Evaluate the effectiveness of the program in relation to the customer’s progress and the goals of the individual service plan.
  • Monitor data quality and track program data.
  • Generate accurate and timely reports.
  • Complete the established training and take part in the weekly consultation.
  • Follow all agency policies, procedures and protocols.
  • Other duties as assigned.

Important working relationships:

Position reports to: Clinical Manager
Position supervised directly: Safety and Wellness Interns
Other internal and/or external contacts: Mental Health Technical Advisor, Evidence-Based Intervention Coach, Mental Health Providers and Systems

Job Requirements:

Linguistic proficiency:

  • Fluent English
  • Bilingualism in another language desired but not required


  • Two years of progressively responsible mental health/social services experience preferred.
  • One year of increasingly responsible experience in refugee aid preferred.


  • Master’s degree with a concentration in mental health or social services preferred.
  • Bachelor’s degree in social work or related discipline required.

Proven skills and competencies:

  • Experience in assessing and responding to mental health issues, including suicidal ideation and substance abuse
  • Experience assessing and responding to safety concerns, including those related to abuse, neglect, exploitation and other interpersonal violence issues
  • Case management experience in a social services setting, ideally with refugees, asylum seekers and highly traumatized populations
  • Experience in providing training, coaching and/or supervision
  • Knowledge of the mental health system and social services in the geographic area
  • Experience working with refugees and immigrants highly preferred; lived experience as a refugee or immigrant highly valued
  • Strong understanding of trauma-informed care and commitment to client-centred, strengths-based, and culturally appropriate services
  • Excellent communication and interpersonal skills
  • Highly organized with excellent problem solving skills and demonstrated ability to multitask, prioritize tasks and manage time effectively
  • High level of energy, motivation and dedication to continuous improvement of service delivery
  • Ability to work independently and as a team member in a fast-paced, cross-cultural environment
  • Proven success in working effectively and communicating across borders of race, gender, ethnicity, language, religion and age
  • Ability to follow strict policies on client confidentiality and protection
  • Mastery of Microsoft Office applications (Word, Excel, Outlook) and familiarity with data tracking systems

Work environment:

  • Standardized, professional office environment combined with community-based work. Depending on the COVID-19 context, this location can also be remote at times.

COVID-19 vaccination obligation: Consistent with the IRC’s duty to provide and maintain a workplace free from known hazards and our commitment to protecting the health of our employees, customers and communities, the IRC requires new employees to provide proof of vaccination against COVID-19 to be considered for admission to any in-office or hybrid position. All IRC offices in the US require full vaccination to attend office events (e.g. meetings, training).

Commitment to diversity and inclusivity: The IRC is committed to building a diverse organization and climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal opportunities for all employees: We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We ensure that persons with disabilities are provided with reasonable accommodations to attend job or job interviews, perform essential work functions, and receive other employment benefits and privileges. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and extremely competitive service package. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid days off depending on role and tenure, health insurance from $120 per month, dental from $7 per month, and vision from $5 per month, FSA for health and commuting costs, a 403b retirement savings plan with immediately vested affiliation, disability and life insurance, and an employee assistance program available to our employees and their families to provide counseling and support during times of crisis and mental health issues.

How to apply

Please apply on our website:

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