New Mexico

Care.ai Deploys Its Virtual Nursing Software in New Mexico Hospital

Nurses are leaving their stressful jobs in droves with experts predict The US healthcare system will be short of 2.1 million nurses by 2025. To address this burnout crisis and critical workforce shortage, the Nashville-based hospital company Enthusiastic Health Services introduces virtual nurse technology at its Albuquerque hospital.

On Tuesday, an Orlando-based healthcare software company Care.ai announced that Lovelace Medical Center in Albuquerque will implement a virtual care program using its AI solution.

Founded in 2018, Care.ai sells a virtual care solution that enables virtual nurses to perform patient care and administrative tasks that do not require physical proximity. The company said Lovelace was one of the first providers to implement its virtual grooming technology, although it could not name any other customers at this time.

“This allows nurses to focus on the most important clinical and compassionate elements of human care at the bedside,” said Chakri Toleti, CEO and Founder of Care.ai. “This relieves stressed caregivers and allows them to spend more time caring for patients, a task they are uniquely equipped to perform.”

Care.ai’s product allows patients to interact with virtual caregivers through the TV in their room. These virtual nurses can help with a variety of tasks such as: B. Routine monitoring, documentation, and educating patients about their treatment plans, Toleti said.

The virtual care product is intended to support on-site nursing staff – not to replace them. The solution was designed to streamline admission, rounds, discharge and other clinical and operational workflows, Toleti explained. He said the ultimate goal of the product is to improve patient satisfaction, increase employee retention and reduce operational costs.

“Reports suggest that about 1.2 million new registered nurses will be needed by 2030 to fill the current US shortage, adding pressure to an already strained system,” Toleti said. “The nursing shortage and staff retention challenges across the healthcare system have taken a toll on nursing teams, both physically and mentally.”

Care.ai’s product will not only free up nurses’ time, according to Toleti, but also “expand the pool of available nursing staff by opening up new career paths for experienced nurses who may have physical limitations or prefer a different work environment.”

For example, John Donga, a nurse at Lovelace, suffered an injury that prevented him from working on the floor. The newly implemented virtual nursing program has allowed him to take care of patients virtually and “pursue the career he loves,” Toleti said.

Care.ai’s virtual care product is a module integrated with the provider’s broader “Smart Care Facility” platform, which includes features such as virtual visits and 24/7 environmental monitoring sensors.

This is a differentiator that sets Care.ai apart from its competitors in the virtual care space, such as: careAngel. According to Toleti, other companies in this space offer “a number of point solutions,” which put vendors at risk of further fragmenting complex workflows.

“For example, the majority of care facilities today rely on cameras or clinicians to manually monitor—or “sit”—patients. However, it’s impossible for care teams to monitor all of their patients at once, especially when they’re bogged down with routine tasks and data collection,” he said.

In contrast, Care.ai does not offer virtual monitoring as a separate product, but as a flexible and integrated feature of its larger platform, Toleti explained.

Photo: Pflege.ai

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